- Bosch Ebike Diagnostic Software how to#
- Bosch Ebike Diagnostic Software install#
- Bosch Ebike Diagnostic Software update#
- Bosch Ebike Diagnostic Software full#
I was going to wait to update my post until we had a final resolution because the situation is turning out to be pretty unusual, but this is where things stand right now.
I want to build a good relationship with my bike shop, and I'm pretty sure they want the same thing. But like you, I'm a mensch and trying to be understanding.
Bosch Ebike Diagnostic Software full#
The customer bought a new bike, so they should be delivered a new bike in full working order. And of course, Trek was right to see it that way. I'll keep it in mind when I'm looking for my next bike. It's great to hear that Trek cares so much about their customer service. Cannondale needs to provide you with a new a complete bike. Lastly, lastly How come your LBS didn't catch that your bike had no unique ID # when they setup / prepped it prior to you takingĭelivery ? Bottom line. Should Cannondale decide to assist your LBS in loading the software, your statement about the LBS software skill level would not be comforting to I get the feeling they'd be happier tinkering with anything that didn't involve a computer." They haven't spent much time working with the software. You wrote."This bike shop hasn't been selling ebikes very long, and although they have had some training on the Bosch systems, You bought a Cannondale bike from Cannondale through your authorized dealer. That's what needs to happen in your situation.Īs for Cannondale saying to contact Bosch.WRONG. Trek shipped a replacement bike from Waterloo Iowa to CT and in four days I was off and riding. We'll send a replacement Powerfly7 out immediately "
He shouldn't have to swap parts before he rides it. Trek said no.Their exact words to my LBS. I said contact a stocking dealer, we'll buy The controller was back ordered.What to do.
Bosch Ebike Diagnostic Software install#
I said no big deal, orderĪ replacement, install it and all would be fine. A simple phone call from your dealer should getĪ Trek Story.When I bought my Trek Powerfly7 emtb the Bosch thumb controller was damaged in shipping. I like what 'Over 50' wrote except I wouldn't ask, I'd say I want an exact replacement within (pick the # of days ) or this bike deal is over )Įither they have your bike in their ( Cannondale's ) inventory or they don't. I had only had it for one day.ĭo any of you fine folks have a suggestion? This bike shop hasn't been selling ebikes very long, and although they have had some training on the Bosch systems, they haven't spent much time working with the software-I get the feeling they'd be happier tinkering with anything that didn't involve a computer. They're frustrated and I'm wondering how long it'll be before I get my bike back. He said he contacted both Bosch and Cannondale, but each said that only the other could address the issue.
Bosch Ebike Diagnostic Software how to#
Needless to say, the mechanic had no clue how to proceed. I've got an orphan unit :-( Apparently, it's not possible to make any changes or updates to this unit since it doesn't exist in Bosch's system. In the diagnostic interface, where there's supposed to be a unique ID number, there's just an empty field. Unfortunately, the bike shop wasn't able to update this setting because, for some reason, their diagnostic tool can't find a record of my unit. Thanks to Google I was able to figure out why the lights on my new Cannondale Mavaro wouldn't turn on: the light switch status was set to "off" instead of "on" or "bike light can be switched on/off".
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